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Problems accessing account/billing/dvr information, "account change verification"

ess2013

I have Verizon FIOS internet and cable with a DVR. I can log into the My Verizon website without problems, using my username and password. However, anytime I try to access any information in my account, like my billing statement or any of the pages with services or the DVR Manager, it keeps rerouting me to a log-in page that says it will ask me to verify account change information using either my account number or billing phone number. However, even if I do correctly enter this information, it just leads me to a log-in error. The site will continue to prompt me to verify my account over and over again. I've even contacted a Verizon employee to try and fix it, but it keeps happening. Can anyone give me any advice on how to fix this?

Comments

jeb88

I am having the same problem to now. Did anyone ever find a fix or solution to this problem? Thank you.

ElizabethS

Try clearing your cache/cookies and if that does not work, please contact Verizon.

jeffs2813

I'm having the same issue now. Can't see my bill and it won't allow me to make the online bill pay. Any help?

[Deleted User]

Hi jeffs2813,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

anzio

I have the exact same problem. I have talked with two separat Verizon employees. One told me she opened a work request to fix the problem. The other called tech support with me on the line. After waiting on hold for over an hour, I had to leave for another committment. I am seriously wondering if Verizon really cres. Does anyone have a solution?

[Deleted User]

Hi anzio,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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