On June 12, 2014, a Verizon associate called me and offered to combine my Directv bill with my Verizon phone/internet bill. As an incentive to do this, she offered a $16/mo reduction on my Verizon monthly bill for three years. When I questioned what effect it would have on my Directv billing, she said there would be no change. Two months later, I got a bill higher than I have ever gotten. I called "the elite group" and talked to "Ray." He said that everything was documented and that I was correct. However, he said that a customer service agent could not issue that offer!!!!! Everything is documented but I was told that Verizon would not honor that agreement!!!! This appears to be a legal issue. A company cannot make an offer and then rescend it two months later. I would appreciate a response to this issue.
