Maybe the community can help, because after more than an hour with chat I give up! This customer service agent does not understand that websites are not static and therefore the ad I selected when I placed my order to switch to Verizon could have changed. I cannot get an answer and considering I have had service for less than a week I am considering leaving again...
You know the story, girl meets wireless carrier, wireless carrier makes promises, girl falls for it, girl is wrong. The rumor was I would qualify for an e-gift card of $200 or $250, something like that, for each of the four lines I that had a port-in and I purchased a new phone. The two BYOD ports would get $300 each. We are talking enough money and I may be stubborn (fill in with your word of choice) to fight over this. When I reached out because I know the rebates will require something from me, after all, I am of an age where I remember cutting off the UPC and mailing it in with a copy of my receipt, Verizon has never heard of such a rebate - even though rebates are still on the website. Argh!!! Any of you who have struggled get this fixed?
