Refund against a order and placed new order in its place

Hello,

I ancelled an order for some issue and placed a new order in its place. The cancelled order number is {edited for privacy}. I am yet to receive the security deposit against this order and it has been more than a month. I called support number multiple times but am not getting a proper response.

Does anyone know what should I do?

Regards,

Ramakant

Accepted answers

ramakant1

I can see the deposit refund on my credit card.

Thanks a lot for the help.

All comments

ElizabethS

Your issue has been escalated. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

ramakant1

Have not yet heard back on this. I prefer if a private message is sent since it is easier to check.

[Deleted User]

Please allow two business days for a reply.

ramakant1

I can see the deposit refund on my credit card.

Thanks a lot for the help.