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Remove a how to remove a verizon negative from credit reporting agency

I discontinued verizon fios in December. Made payment arrangements for balance and paid off final balance. Account never went to collections but jus got a notice from my credit monitoring service that my score dropped 50 points due to negative report from verizon showing unpaid account bal of 148. I have final verizon statement showing account paid in full and am disputing with reporting agencies but I need to know how I can get Verizon to remove this from credit report. We go to closing in three weeks on a new home and cannot have this on our report.

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[Deleted User]

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

dhopkins1007

Can I also get some contact information for Verizon? I have basically the same issue and have had no luck getting in contact with anyone to resolve!

[Deleted User]

@dhopkins1007 wrote:
Can I also get some contact information for Verizon? I have basically the same issue and have had no luck getting in contact with anyone to resolve!

Hi dhopkins1007,

What is the issue you are having?

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