Renewal ?

[andolina]

I am rather new to Forums but I thought I would be progressive and try this venue! In advance, I am hoping that someone can answer my question or direct me to a customer service liaison. My current Triple Play contract is scheduled to expire on 3/20 and I am a bit unclear as to why there is a significant difference between new and existing customer pricing. I was under the impression that once my contract expired, that I would be able to take advantage of your current Bundle Rate. I understand the business aspect of trying to entice new customers but I do feel loyalty should play an essential role in the formula, too. Many thanks for your anticipated response~

[jalcombright]

I am also in the same predicament.  All of my 'promotions' (which is how they suck you into switching) will expire in April 2013, leaving me with a bill that will $35 higher and in May, another $5 higher, so $40 increase. 

So they're completely treating new customers better than they are old customers.  In addition, this is how TWC is taking back so many verizon fios customers that have switched.  Because they see that Verizon's prices are going sky high after two years. 

[andolina]

I have contacted two representatives on this Forum from Verizon....why isn't anyone returning my email???

[Heather_VZ · Accepted solution]

Jinx..I just did. 😉 Please check you PM inbox.

[sinha]

I have the same issue regarding renwal of my contract. I was quoted a price on March 17th 2013 and was told to call close to my renewal date 4th April 2013. I called this morning 2nd April 2013 and am terribly upset and surprised that the rate quoted to me on the 17th AMrch 2013 is no longer valid - without any explanation - no one called me to let me know that tghis deal was expring (some verzion supervisor said I could have called on 31st MArch 2013 to get the deal!).

Please contact me for further details and I will be happy to share that with you.

I need attention to this matter ASAP.

Thanks

[KaLin]

sinha, 

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Sinha

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Thanks,

Joseph

[Anthony_VZ]

Andolina,

It was our pleasure to help out and help get this taken care of for you. Anytime you need assistance with the service please make a post here on the forums.

[jrtx]

Interesting.  I am up for renewal in 5 days.  Received a warning that if I do not renew I will lose my bundle and have to pay more.  Received an ad in the mail about Triple Bundle  25/25 speed with Extreme HD for 104.99 and $400 gift card.  Tried to upgrade to it but 25/25 not available for me becuase  I already have 15/5?  What??   Forced to go to 50/50.  Addional $35 added to my rate.  Could stay with what I had for $109.  No deal for exisitng customer and have to go to higher rate.  Tried to chat but they were rude and unhelpful.  Kept telling me what  a great deal I was getting.  More money for less services???  They told me to call customer service.  Called and Cindy told me she would connect me with Elite Care?  On hold for an hour before the phone disconnected.  Called back and Carolyn said Elite Care is not open on weekends???  What the heck??  Made me waste an hour on hold for a department that was closed?  You have got to be kidding me.  Worst customer service anywhere.  Called back to disconnect and was told you can only do that Monday through Friday.  After 9 years, I am looking for somebody else.   I cant believe the way I was treated.   I love FIOS but HATE their sales tatics and crap cutomer service.  Take a note from T-Mobile Verizon.  If they offered TV and INternet, I would switch to them in a minute.

J

[bogofree1]

I have been attempting to navigate this convoluted mess that Verizon has created so instead of wasting my valuable time I will make a simple post regarding contract renewal.

My contract is about to expire and it was a Triple Play or some type of similar nonsense for $80 a month (I refuse to do the silly $79.99 crap) for a total of $115 per month,  after all the various hidden charges, taxes and fees. Speaking with an agent was great and he was very helpful, but could not extend the same contract. So it may be an aggravation but I will do what I have done in the past and take full advantage (Comcast) of a competitors offer. I will actually get a lower price and a $300 gift card. Verizon gets to lose a customer and do silly stuff with their equipment.

In a competitive market, one should make every attempt to retain a customer and since their offer ($85 first year - $90 next two) was unacce

[stakesw]

Having a similar problem - how do you get in touch with a moderator on the forum?  I just spend 45 minutes trying to renew my contract only to leave frustrated - felt like he had to keep going back and forth to find me the best deal - why can't long term existing customers call and get the best deal possible without having to play the negotiating game.  Last time I renewed I was treated that way - this time I almost left to see what the competing cable company can provide.   Appreciate any assistance... 

[kh-gary]

Hi stakesw,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the board that best matches the subject of your message. Thanks!