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Report to the BBB

I'm happy to say I have reported Verizon to the BBB. After only having their ridiculously horrible service for 2 weeks I am owing them $90 BUCKS FOR SERVICES I DID NOT GET!! Oh, and we all know how wonderful their customer service is and how professional and curteous they are, NOT! I hope something changes for this company.

The Verizon installer missed the scheduled appointment, he called me and told me he won't be making it out. After calling customer service back 2 or 3 times I finally got an answer saying tough luck you will have to reschudule for another time. Luckily someone made it the next day to their convinence. Not mine though, I am onl the customer Verizon does not care about. He was able to install the internet but no phone line. For 2 weeks no one came to install the phone line, which is why I refuse to pay these people some random $90 bill. For what? Seriously? I want to talk to someone professional (probably impossible) and give me an explanation why I owe money for services I did not get. Hopefully the BBB will get some answers because have not.

Comments

[Deleted User]

Hi mcginnbl,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

mcginnbl

LawerenceC,

. Verizon has mediocre customer service. There is a lot of improvements that needs to be done. Hopefully I will be contacted not by private message or email but if that's the customer service Verizon provides then that's what I get for giving Verizon my money.

mcginnbl

Still haven't heard anything back from Verizon about my account, even after reprting them. I don't know why people choose Verizon for anything.

jrtownr

I agree ! My service is down due to thier faulty equipement.. waited on hour an hour to tell me I have to wait TWO days for a technican !! This is unacceptable.

mcginnbl

Oh lord you don't even know! Took a day off my new job for installation, dude called and said he cant make it. I called Verizon to complain and they LIED to me assuring me he will make it out. Well I KNEW they were lying but had to choice to wait. So I had to wait another day for someone to make it and it took about 4-5 hours to get some horrible internet service and he did not even install my phone line. I called after two weeks of horrible customer service and cancelled with them and now they want $100 bucks from me! Pft! Ya Right! Get a real job Verizon!

[Deleted User]

Please allow two business days for a reply from the eCenter concerning your issue.

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