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Security deposit was double charged

When signing up for my new internet service I chose to opt out of the credit check by paying a $125 security deposit. The website was not accepting the original credit card I was trying to use, so support told me to try another card. The second card worked. When I checked my bank account a few days later, the $125 security deposit was processed on both cards.

I have tried calling Verizon support to get refunded the extra $125 deposit, but they don't know what to do. Has anyone experienced this before?

Comments

CRobGauth

Report the charge on the first card that wasn't working to your bank.

They may be able to get it reversed.

[Deleted User]

Hi nick22,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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