I moved to a new apartment in a different city. Placed a move order online. Verizon could not hookup my new services at new apartment soon enough. I spoke with a Retention Agent and cancelled all my services.
My services were disconnected at my old address on June 27,2014. I have never had service at my new address.
A recent bill on my Verizon Online account shows full charges for the month of July.
Called customer support, they opened a ROC ticket. Pending order still not cancelled, supposedly resulting in this continued billing. Followed up more than a week later. Floor supervisor says I need to open another ticket.
Again, followed up with another agent, they now have a TASK ticket escalated to the ELITE team.
Today, August 28, 2014, someone called about my pending order in the system, I told them my history...
and of course, they couldn't seem to cancel the pending order and were going to email their supervisor.
It's been two months and many phone calls. I want this resolved. I'm sure it will cost Verizon more to send a representative to small claims court in Tampa. I was a customer for more than a decade with no complaints, but
I have since lost faith in the Verizon brand.
My account has been closed, I have had no access to services or email. Billing should not continue.
The call center has demonstrated that they cannot close my account and retroactively credit the billing system for Verizon's multiple errors. I have given them two months and much of my time.
Thanks in advance.
