Today I had an exceptional customer service experience, on the phone with Daniel, getting my bill due date extended. I am climbing my way out of financial mayhem, and I have anxiety about bills and all things involving $$$.
So sadly this is not the first time I have spoken to someone in his department, and I sent feedback to the supervisor of the woman who was also excellent at her job. I didn't want to just provide numbers on a survey. Unfortunately I forgot to ask Daniel how to do that again, and I even forgot to stay on the line for the short survey!
Verizon sent me a message and I thought my problem was solved, but...
The text:
"Verizon Msg: Thanks for your call on 10-AUG-2023. We'd love for you to take 2 minutes to tell us about your interaction with Daniel."
How??? HOW do I send this 2 minute survey WITHOUT a LINK??!!??
I would also like to send an email to Daniel's supervisor.
Please advise and thank you!
