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Transfer of service from deceased husband - SERVICE DOWN!

I called on Sept 6 to update the name on my verizon account from my husband's name to my name, since he passed away. I was told my phone service and internet service would remain the same - that my email and voicemail would be intact.

This morning, I got an email that I needed to setup a NEW PIN on my voicemail. I called in (from my daughter's house) and setup my voicemail and lost all my previous voicemail.

In addition, I have no dialtone or internet service at my home. I am VERY upset. Not only do I have to deal with the death of my huband, I am having a nightmare dealing with Verizon. I was transferred multiple time to different people saying that my account was in transition and that to them, it looks ok. I HAVE NO PHONE SERVICE. My husband's funeral is days away and no one can reach me on my home phone.

This is very upseting.

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[Deleted User]

Hello dadyjang,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Marcial

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