I am unable to sign a two-year contract with Verizon because of several layers of failure. I am unable to make changes to sales guy that I refuse to deal with.
I spent two hours on the phone with a support person trying to resolve this issue. They took over my computer and saw that it did not work. They spent 1.5 hours waiting on hold for the office that manages the website. Then they gave up, escalated the issue, and told me it would be 24-48 hours before I heard anything.
While trying to resolve this issue the tech support recommended I call customer support, which is code for sales guy. This person was unable to match the offers available on the website. He quoted the upgrade from 50/50 to 100/100 as $25; while the website says $10. To make matters worse, he told me it includes a router upgrade. When I told him I don't have or want a Verizon router, he told me I could send it back. His response to the price discrepancy was that I must be looking at the price for 75/75 (A product that Verizon hasn't sold for years). This is when I hung up. The risk of getting overcharged for service and a router I didn't want was too high.
Any recommendations on how I can escalate this issue to someone who can resolve my problem? I have invested nearly three hours trying to sign a contract and pay you people.
If the large number of forum posts about PIN problems wasn’t enough of a clue that something is wrong, maybe the fact that “Temporary Identification Code” was abbreviated as PIN will demonstrate the level of quality control.
