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Unable to modify account online - get the dreaded "contact local business office" message

I've been getting the following error message for over 6 months now:

Please contact the Verizon Local Business Office

We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance

I've tried chats, spoke to several layers on their phone support, but no one seems to know why this problem exists. Most people try to pass it on to someone else in their support structure: it's a web problem, it's a billing issue, try the chat, let me do the modifications you are looking for, etc.

It's frustrating that there isn't a solution given how frequently this is reported on the web, and what a large company with humongous resources Verizon is.

The only way to solve this seems to be to post here and hope an admin sees and takes pity on you.

I feel like I am dealing with the govt of a third world country

Comments

MrMatthew1

Hi MaxW,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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