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Unable to redeem $50 visa prepaid card

I got an email from verizon that I have a visa prepaid card issued, however, I am not able to redeem the card via the email. I also checked everywhere from my online page, and I didn't get anthing. Can anyone please help?

Thanks!

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[Deleted User]

Hi Moutis,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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