Like everyone else, it seems, I am unable to redeem my $100 Verizon Gift Card for signing up for Fios. I got the email saying I was now eligible to redeem it, followed the instructions and logged-in to my account, but there is no "reward tile" to click on. The strange thing is, a few days BEFORE I was eligible to redeem it, there WAS a tile on my account home page that said something along the lines of "You'll be eligible to redeem your $100 gift card reward in two days!" But as soon as I was eligible, it disappeared. I tried chatting with customer service (big mistake, I know) and was told "Please contact our My Rewards specialist between 7AM and 9 PM, and one of our My Rewards representatives will be happy to assist you." But, of course, that number doesn't work. I just hear a recorded voice saying "No routes found" before it hangs up. Pretty shady business practices going on.
Hi SteeeveJaymes,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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