Like everyone else, it seems, I am unable to redeem my $100 Verizon Gift Card for signing up for Fios. I got the email saying I was now eligible to redeem it, followed the instructions and logged-in to my account, but there is no "reward tile" to click on. The strange thing is, a few days BEFORE I was eligible to redeem it, there WAS a tile on my account home page that said something along the lines of "You'll be eligible to redeem your $100 gift card reward in two days!" But as soon as I was eligible, it disappeared. I tried chatting with customer service (big mistake, I know) and was told "Please contact our My Rewards specialist between 7AM and 9 PM, and one of our My Rewards representatives will be happy to assist you." But, of course, that number doesn't work. I just hear a recorded voice saying "No routes found" before it hangs up. Pretty shady business practices going on.
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