I have the same problem going back to December of last year. Can you please contact me before I cancel service and mail the phone back.
We want to make sure that any charges you receive are correct and we'd like to review any outstanding disputes with you. We'll send you a Private Note so we can gather more details about your situation.
~Jesse
It seems like we didn't receive a reply to our last message. If you still need assistance, let us know and we'll be happy to help.
~Freddy
