I have been with verizon over 10 years now and you have just lost my business. This all started two months ago when upgrading my devices. I have done this online several times and I have never had any issues. This time has been a very different and my last experience with you. My phone upgraded fine, but my watch said it would be a monthly payment, then a few days later I show I am being charged the full price. I reach out to member services through the APP and I am told it's because the trade in device hasn't been accepted yet.
( which I selected I would take it to my local verizon store, when I arrived they said they had no record I would be trading in devices. So they couldn't take them and would need to submit the form again and ask for boxes to be sent to my home, which I did .I was also told during that chat to add a promise to pay for three weeks out which should given plenty of time to fix things.)
I get a notification that the trade in has been assessed and that everything was good. I go to my bill and it only shows that $10 credit was added to my account ( which is BonkerS , I paid $400 for it and all I get is a $10 credit??) and the full balance of the watch was still there.
So I go to member service again, I have to explain the situation several times to different people before I am told that they found on my trade in form, that I selected to pay for the watch in full, WHICH I DIDN'T do!! I selected the payment option of $2.33 a month. SO I am told I can either pay for the watch in full or return it. I opted to return it and she basically said that once everything cleared I could start the order of the watch again. So I sent it back, it was received on 11/04/23 and wasn't cleared until AFTER my promise to pay om 11/15/23 had passed. So I made $100 payment while everything is still trying to get figured out and now my phone has been SHUT DOWN due to not paying the previous balance in full... I made a promise to pay the other $110.00 along with the new updated bill for this month. Now my phone is still not working and when I call to see what is going on I am told I have to pay my bill in full to get my line up and running again..... I cannot speak to a live person, I am told pay or no phone...... I have made on time payments for TEN YEARS, bought all of my devices through you.... this was an error on your part and now I am the one suffering. THANKSGIVING is this week and I have no phone. I want my old watch back too...
