I am a brand new customer to Verizon, I spoke with numerous customer service representatives regarding a freeze I placed on my account. I have been told by these representatives that there are no notes on the account, that there are notes on the account and that any customer service representative that I have spoken with in the past to verify notes are unavailable.
I am being charged for services when my account was supposed to be frozen and credited, but of course those notes are not to be found. I have been told by a Supervisor in the Massachusetts office that I am wrong and she will not look into it any further, I asked to speak with someone else and she let me know that she is the top and there is an address that I can mail a letter to in Florida if I am not satisfied with her help.
As a new customer I am obviously upset with how I have been spoken to and that my issue has not been resolved.
