Verizon Correspondence Team

Question

How long does it take for the Verizon Correspondence Team take to respond to issues? I was told that no email or phone calls are allowed and I must send a letter. I sent a letter 30 days ago with no response. I have a large charge back issue on my account which customer service and supervisors are not able to correct due to “the system”. I have sent a follow up letter to request assistance with their issue.

Verizon_Support · Accepted Answer

Hello! Thank you for reaching out. Our correspondence team is a specialized group that handles customer concern via written letter, and phone. While we do not have access to their timelines for reply, I typically see a customer contacted within 30 days. I will be sending you a Private Note with more details in a few moments.

-Gina