Child Item

Site Totals

61364 Questions Answered 267 Categories

Verizon Customer Service

Switched from TWC to Fios with knowledge with be saving money on triple play teaser rates. Bill was 212.50 a month. Better than TWC 246 for all. Decided to remove phone since is 97% phone spam. Asked if we downgrade to Internet/tv will we save. Rep says yes. $30 a month. Ok let's do it. Get email saying we lost discounts and actual bill will be 264. Scam. Escalate to Supervisor: sorry sir I can reinstate triple play but you lost your discounts when cancelled. Reported to PUC for misleading business practices.

Comments

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Docmoshe,

We haven't heard back from you & so we are going to close your private support case at this time. Should you still require assistance, please create a new post & we will be happy to help you.

Thanks,
Paul C.

angrycustomer102

thank you for your post, had the same type of experience and the company doesn't seem to care. Am cancelling their service moving business to TW hoping for better customer care...on thing for sure, refuse to give verizon anymore of my money!

Child Item