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Verizon One Bill $10 credit not honored since first bill 1/2013

ryan4h
Newbie
‎11-11-2014 03:51 PM

Below is my Order summary for my verizon services which began in January 2013. My Triple Play Bundle should have been 79.99 for 2 years. However, I have been charged 89.99 for the past two years. My "$10 Internet ONE-BILL discount" has not been applied. I called Customer Service regarding this issue when I received my first Verizon bill and was told that it would be fixed. It has been 22 months and I am STILL being charged $89.99, no $10 ONE-BILL discount is being applied. I called Customer service again today and spoke to Joey, who told me it could not be applied to the account if I was not "grandfathered in." I explained that I had proof that I should have been grandfathered in from the beginning and I am OWED $220+ for the months that I have not been credited. He told me there was nothing that could be done. When I asked to speak to a manager, I was told they are "all trained to be managers." I'm furious, and I need this fixed immediately as a credit on my account.

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LawrenceC
Moderator Emeritus
‎11-11-2014 04:04 PM

Hi ryan4h,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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