I moved back in May and tried to take my service with me. However, they did not offer the gig speed I had at my old place so I asked them to cancel. They then proceeded to tell me that I owed them an early termination fee since I was canceling my service. However, they were not offering me the same service. Even though I felt that was wrong, I decided to accept it. I told them I was only 10 days into my billing cycle and that they would pro-rate the month of May. Well, I received my next bill and I was charged the whole month of May. I called md spoke to a representative who told me that I would receive a final bill that had the adjustment on it. I received a final bill and no changes were made. I have tried calling back many times and keep getting pushed around after waiting 30 minutes to even speak with someone. Is this how they always operate? This seems like a very shady practice to me...What can I do?
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