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Verizon charging me $70 for PPV UFC fight that I did not order

Just got off the phone with customer service, who refused to credit the charge and, in fact, insisted she had "proof" that I both ordered AND watched this UFC fight on my basement set top box.

Supposedly, this was PRE-ORDERED on Tuesday 03/14 at 5pm; then watched for FIVE HOURS some time during the evening on Saturday 03/18, concluding at 8:34 pm.

THIS DID NOT HAPPEN.

Full disclosure, I have a 3 year old and a 1 year old - the latter of whom likes to press buttons on the remote. Upon seeing the bill, I thought maybe she inadvertently ordered something having just mashed some buttons, perhaps during one of the ridiculously annoying pop-ups we're presented with upon turning the STB on. THe CS rep insisted there is no way a 1 year old could do this, as there are "7 steps to ordering" a PPV event. Funny, though, while on the phone with her I went to channel 1001, where a DL Hughley PPV event was listed, clicked "OK", and was presented with a dialog that said "Click 'OK' to purchase this event for $4.99". That is two steps, not seven. Regardless, it apparently was not my darling 1 year old baby girl, because she definitely did not pre-order a UFC fight on a Tuesday, then go down the basement to watch it for 5 hours, by herself, the following Saturday!!!

This was only a month ago. I remember what my wife, kids, and I were doing that Saturday night, and it wasn't watching a UFC fight for 5 hours. This is so utterly ridiculous, I'm at a loss for what to do.

I don't want to go through the hassle of switching to Comcast or one of the Dish networks, but I'm not inclined to stick around with a company that can just charge me for anything and then claim I asked them to do so.

A quick Google search revealed I'm not the first person to which this has happened.

Comments

demuthr1

Can't help but notice the multitude of results when you search THIS very forum for "charged for ppv i did not order".

[Deleted User]

Hi demuthr1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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