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Verizon customer service is terrible!!!

I hope there is someone from corporate listening to this. I have been on the phone for 2 hours just trying to pay a bill. I was supposed to be grandfathered into a $19.99 high speed internet package. I paid that fee for over 2 years and then 1 day they decided to jack my bill up to $29.99. I called and the person told me she saw the notation on the account but she had to transfer me to a supervisor to get it adjusted. Once I was at the supervisor he told me that he wasn't going to do it. So after being on the phone with him for an hour I finally let it go. I then paid my over priced bill for 3 months until one day my account online wouldn't let me pay. It kept telling me to check back, which I did. I finally decided to call them today. They have been no help!!!! I have been transferred 9 times and every person I talk to seems to not want to help me. I ask for a supervisor and they transfer to me to another department. All I want to do is pay my bill!!!!!!!!!!!! Then the last person I talked to hung up on me after telling me he couldn't hear me.

Comments

mhise01

Except for Annie McConnell in Pittsburgh!!!!

DougVZ1

I've had your post copied to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

jagomoran

I completely agree 100%. Verizon Triple Play is like being mugged by 3 people at once. I totally regret switching to Verizon residential. I've never experienced such a blatant disregard for ACTUAL "customer service". I dont even subscribe to comcast and yet I was able to get someone on the phone that assured me that my "problem" wouldn't happen there since that specific dept doesn't close at 6 m-f. What makes matters worse, I'm charged for services that dont even work properly. I cant' even begin to go down the list of issues with Verizon.

what it boils down to is: I LET THEM RIP ME OFF!

I'm just glad I dont have Verizon wireless too!

Save Yourselves

Janelans

I agree. Just spent an hour with chat room rep trying to get the appropriate format to input my account number. Will not take it as it appears on the bill (not enough room), so tried about ten different formats, none of which worked. Chat room is typical call center/chat roon, as they throw canned answers at you and don't give you one solution. All I asked for was the right format.

UnDoUX

I agree. Once you're hooked by Verizon on one of their promotions, things goes down the drain afterward. I've come to realize they don't care about existing customers if you don't have premium subscriptions. The trouble is the competition (cable) is not any better. They'll all rip you off as long as you bend over. Here's how to save money:

1. Subscribe only to High-speed internet, either Fios or cable. Switch carrier every now and then to get the best price!

2. Get Voice over IP for phone. Better yet get a skype phone.

3. Instead of TV, get Netflix/Hulu (for movies/TV shows) and a converter box for over-the-air TV reception.

It's time to send these companies a wake-up call about their terrible services!

mikushie

I couldn't agree with you any more!!! i've been waiting for a supervior to call me back for over a month now. how is it that everytime i call, a supervior is not available??? i wish there was another option , which evil do you choose?

UnDoUX

I wish there was another option too! Dealing with evils is never easy 😉

I'm still with Verizon but dropped TV subscription. It's a matter of time before i drop phone services. The cable company in my area is Charter and their broadband was terrible a couple of years ago. Who knows... I may give them another chance.

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