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Verizon does not accept any form of payment

I have been trying for 3 days to upgrade multiple lines on my account. Each time I go through the complete process and then the Verizon system will not accept my credit card payment. I have already tried:

1) clearing cache and using an incognito browser

2) "waiting a few hours" and trying again (advice from a rep on 11/24)

3) going through a rep via online chat and having them send me a payment link (11/25) - was not accepted

4) calling credit card company and verifying: AmEx is approving the payment attempts, but Verizon's system will not process them.

5) an alternate credit card, also does not process.

I would like to make a purchase. I do not want to be charged a service fee for doing this in a store, just because the online system doesn't work. Please advise.

Comments

Verizon_Support

Margaret15, we want to ensure you can complete your purchase as needed. Can you please advise of the message you're receiving when attempting your purchase with any credit card? The service fee for upgrading online via our website, with a rep by phone/chat and in-store with a rep is now the same but if the issue is occurring with our website and with our CS reps, it would likely occur in store as well. As a result, we'd need to know the exact message being received in case there's an account restriction we need to have our IT team look into for your account.

-Ebony

dgr581

Same problem, wondering if a solution was found

Verizon_Support

dgr581,

We want to make sure you can get your order through without issue. I know that's a big deal. We're always glad to help. What does the site say when it attempts to put that payment through? -Andrew

Meeshi5

I’m having the same issue. The message I get says that Verizon cannot accept my form of payment at this time. Or when I work with a rep and they send me a link to pay, the message says payment failed. All of my banks say they see that they release the funds and the issue is with Verizon. I’ve also tried multiple forms of payment.

Swampcat

It accepted my MasterCard last month but I got a new card and it keeps saying card error I don't know if it's a Verizon or a MasterCard problem but it's thin having to ask my 84 year old mom to pay my bill.

BenG1359

this is kinda the same of what happened to me, I wanted to use my CashApp visa debit card to pay for my pre-order but it would not take that card for some reason so I had to use my Chime debit card, which is basically the same as the CashApp debit card, and it worked with that card.

mdizon1

Trying to purchase a watch for my daughter via Verizon website using Verizon Visa Card. I have auto pay which has no issues, however, when I try to purchase the watch, the website says the card has been declined. I pay the full balance on this card every month and I'm also trying to use the verizon dollars I have accumulated on the card for this purchase. This is absolutely frustrating that I can't make purchases through verizon using verizon's card.

Verizon_Support

mdizon1, we're sorry to hear that you're having problems with your payment. We want to make sure you're able to get your watch and we'll do everything we can to help you. We're going to send you a Private Note so we can gather more details.

~Jesse

themanuf

Hi. Were you ever able to get this sorted? I am in the same boat with the Play+ shop denying all forms of payment. Including the card which is setup as my autopay and hasn't had any issues in many years.

Verizon_Support

themanuf, sorry you've been having some issues with trying to set a payment method for +Play. I've sent a Private Note to get some more details.

-John

Verizon_Support

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

MeliandJustin

I am having the same issue. The representative said the o my way was to use our debit card to make the purchase. That is ridiculous to me. We have been Verizon customers for several years and have never had this issue. In fact we made two purchases in the store the day we bought new phones. One was accepted and the other was declined. We are considering changing companies if we are not able to buy new phones.

[Deleted User]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

Verizon_Support

We want to make sure all concerns are clarified. Please tell us, were you able to process your order? Have your tried processing the order online? ~Geo

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