I have recently cancelled my service to Verizon.
When I cancelled on the 5th, I was told that I would need to return the cable card.
I returned the cable card on 10/19/18 at a local verizon store. At that time they indicated that my account might not be closed. I called that same day and spoke to another Verizon employee who could not explain why my service was not cancelled on the 5th as requested and was still active. I again had them disconnect the service and they said it would be disconnected retroactively since I had a previous disconnect notice.
I confirmed with them that all my equipment was shown as returned. They said everything was set and that I would receive a check after 30-45 days once all the billing had verified that I was owed money. I asked them to re-verify that I did not have any outstanding equipment. He said I was all set.
ON 10/22/18, a letter was sent out saying I need to return a "NON-Integrated M Multistrea" or I could be fined up to $500 per item. I do not have any verizon equipment and twice I was told that I only needed to return my cable card. That cable card was already returned and in the Verizon system when this letter was generated.
I also noted that my disconnect notice was now set for October 23, not October 5th.
I am tired of being lied to by people on the phone. Everything I do going forward will.need to be documented because Verizon agents feel like they can say anything they want because by the time I find out they have lied to me, it wont ring back on them.
Therefore I am telling you, in writing that I do not have a Non Integrated Multistrea, which I assume might be a cable card because I returned that to a Verizon Store.
I am also telling you that I asked to be disconnected on the 5th, and you waited 18 days to disconnect me and I don't expect to pay for "service" that I did not receive during that time.
I sincerely hope that I can get this resolved without any further issue, but I will not talk to people on the phone any more. Everything must be done either through email or messaging that allows me to maintain a transcript.
Please see that my request is addressed in a timely manner.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)