So when Verizon constantly spammed my email almost every other day about " you have earned a free upgrade, blah blah blah" then the upgrade should actually be FREE, as in $0 to upgrade your phone.
So I took them up on the offer and chose to upgrade to one of the newest phones available, knowing I was going to have payments for the phone added to my bill every month. But what I didn't know was that this "Free upgrade" came with a $35 upgrade fee.
I contacted customer service about this, because this obviously had to be a mistake. I mean Free is pretty universally known to be $0. They told me that the upgrade was free, but you have to pay an activation fee, which I thought why since I already have a phone activated. So I asked them where the free actually came in, and they just kept repeating the scripted answer.
I have been a Verizon customer for 20+ years and after this "free upgrade" contract is up, I will be dropping them. False advertising and the terrible service is unacceptable. They used to be so much better.
