Verizon Fios recently just arrived in my building. They sent representatives to the building to sign up residents. I was unable to see them due to the hours they were there. So I called and set up service myself. During the call the representative ran my credit and then told me there was an added fee of $99.99 for instillation. When I question him about it he said the best bet was to continue with the purchase, so my credit would get dinged again. I contacted the representative that left the flyers in my building about waiving the fee and he said there was nothing he could do. I'm trying to cancel my setup because with the install fee, I will be paying the same amount I'm paying now with cable. I have tried online chat, no help, emailing the representative in my area, no help. Called, no help. Looks like if I can just cancel and resign up online I can have the fee waived.
