You can check the status of your card here:
http://teleproducts.verizon.com/promo/
Then you will need to contact Verizon to let them know the PIN was received but the card was not.
Thank you for your reply. That is the site that I mentioned in my post. I have been watching that for months but it still says processing. I just wish I could get an answer yes or no if I will have it before Christmas. If not, I will need to try to figure something out quickly. I did receive an email a couple weeks ago saying it was shipped and would arrive in 14 days. This email did not have any tracking number though.
Your best bet is to call Verizon and have them track it down.