I was issued a return label to ship back a iPhone 12 that was having issues keeping a charge. After trying to work with the phone as it being my sisters only source of communication with no back up. She eventually had to switch to a more reliable device. After explaining the situation to customer care they sent a return label. 20 days later I still was not credited for the phone. I spoke to someone who offered trade in value… I’m not making a trade… it’s your device and I didn’t receive a new one… please fix my bill
