Would like to lock in rate for second year instead of getting the $400 Visa Giftcard

[cleo0406]

I was solicited by a representative in my local Wal-Mart who was nice enough to help me switch from Comcast for Verizon Fios. He offered me a free tablet and a $400 Visa gift card when I switched.  The tablet voucher I could exchange for a free tablet at a Verizon store and the gift card would be sent in the mail to me after 60 days of service. 

What he failed to mention was that the tablet was only free if you opened a Verizon wireless account. I only found this out once the voucher was sent to me.  He also failed to mention that you can forgo the $400 Visa gift card in lieu of locking in you contract rate for the second year. 

This information was not shared with me, nor was it written in any emails I received from Verizon pertaining to what I was to be billed.

I was just wondering if it would be possible to still forgo the $400 Visa gift card and instead lock in my rate for the second year.

Thank you for any help anyone is willing to give me.

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[cleo0406]

Thank you so much for your quick reply.  Unfortunately I already tried to contact Verizon support.  Although they were very apologetic, they advised me that I should have been offered to lock in the second year rate at the time I initially switched my service. As this was not the case, there was nothing they could do to help me.

I will try that route again though as per your suggestion.

[ElizabethS · Accepted solution]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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