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Your Mobile + Home Discount Level:Pending

I enrolled months ago, and keep getting this message:

Your Mobile + Home Discount Level:Pending

Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed.

Was on the phone last night for a hour, and while I was given a credit, they could not explain why this has not yet been approved.

Does anyone have any suggestions since I don't want to keep calling trying to get the $30/month discount by calling customer service?

Comments

Verizon_Support

Hello, LetsGoBuffalo, we know it's important for your discount to be added. So we can best assist, we will be reaching out via Private Note.

-Lauren

aquigley218

Did this ever get fixed for you? I have been dealing with the same issue for months. I have had 3 different escalation tickets cut and still no resolution. Unfortunately for me, they have not credited my account up front and instead say I will get the discount back paid when its applied but not I am out of pocket $100 and heading toward month 3.

Verizon_Support

We want to make sure you get your Mobile + Home discount ASAP. We're sending you a Private Message so we can help.

~Jesse

LetsGoBuffalo

Yes and no. After multiple attempts, several private messages, and countless hours on the phone, the promotion discount was applied to my account. Unfortunately, it was not what was promised when I signed up, but now they say I am not eligible for all of that since my level of Fios is not high enough. So I got it except an extra $5/month/line. It was very frustrating but hopefully, like me, it just mysteriously gets done in the background.

NJAnalyst13

I also have this problem. I have been on the phone over an hour so far with a delightful person who can’t seem to figure anything out because her instructions don’t match what’s on her internal system screens.
I’m two months in so far and every bill has had discount omissions or some other issue requiring 1-3 hours of time on the phone to resolve.

Britaneegugel

I’ve had this issue for YEARS. I’ve tried calling and the representatives keep telling me to re-apply and that eventually the discount will appear. Years later, it still never appeared. I give up. I could be saving hundreds over the course of my time with Verizon but no one knows how to help me besides telling me to wait.

bell239

The CS do not know Mobil + Home 2.0, it is NEW ..... they use old system Mobil+home 1.0

Verizon_Support

We don't want you to miss out on any discounts. Let's gather some information to better assist you, when did you send your information for the discount? Have you received a confirmation of the information being received?

~Freddy

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