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charged taxes in two states

on a recent trip to Arizona from Washington we upgraded our phones (4) and signed up for three new watch lines. Our home is in Washington and Washington is the address on the billing. ALL lines are now being taxed in both Washington and Arizona. Verizon customer service is unable to provide any explanation other than we bought the phones in Arizona. Anyone else have this issue? convoluted copy and paste below

Surcharges $4.41 Scottsdale Trans Priv Surchg $0.15 Maricopa Cnty Trans Priv Surch $0.06 AZ Trans Priv Surchg $0.47 Fed Universal Service Charge $0.34 Regulatory Charge $0.09 Admin & Telco Recovery Charge $3.30 Taxes & gov fees $1.96 WA State 911 Fee $0.25 WA State 988 Tax $0.40 King Cnty 911 Surchg $0.70 WA State Sales Tax-Telecom $0.28

Comments

Verizon_Support

We definitely want to help you out with this concern in regard to the taxes you are being charged on your account. Please send us a private note so that we can get started. ~Peter

28Martini

Peter

Thanks for the reply... how do I send a private note?

Martin

[Deleted User]

Hi 28Martini,

To send a private note, click the username and then click "send message". Screen Shot 2022-12-27 at 10.08.57 AM.png

AAquino2714

Hi, do you know if this was ever resolved? I contacted customer service, and they said they would also fix the issue. We live in a Tri-State area where three states are within 5 minutes of each other. So, when we upgraded to a different store than normal, we got charged SD Sales tax and Iowa Taxes! A different line is paying Nebraska Tax! Could you tell me what is up with this????

Verizon_Support

We would be happy to clear up any billing concerns, AAquino2714. We'll be sending a Private Note to better assist.

~Izzy

steve@azsteve.com

I have the same problem with Arizona and Minnesota

Verizon_Support

We know how important it is to make sure you are being billed correctly, and we are here to help. To better assist you, we will be sending you a private note.

~Freddy

mbpenny93

I’ve had this same issue for a year and a half now. Verizon somehow managed to fix it for one of my lines last spring (2022) when I first caught the issue, but the problem has persisted since for my other line despite repeated calls to customer service over a 6-month period. They’ve been incredibly frustrating to deal with and have wasted a significant amount of my time.

Verizon_Support

Hello mbpenny93. We will send you a private message to review your account. -Joe

Bshowry3

I’m facing the same issue. Was your problem ever resolved?

Verizon_Support

Hello Bshowry3, being on top of your account is important, especially if you are managing your billing taxes. Our goal is to ensure we address all your concerns.

Please tell us more, what exactly is going on?

~Gilbert

SunDvil99

Having the same issue. Moved from AZ to MN changed my billing address and service address on the app. The following bill I started being billed for MN surcharges and taxes and AZ. Thought is was because I had made the change billing period. No, I am now still being billed for both AZ and MN. Called customer service and they said on their end they still see my service address as AZ but I see MN on the app. Customer service also informed me that simply because I have an AZ area code I was charged. Truthfully they don't know why they're double dipping but sure don't mind taking extra money!

We've already decided to leave Verizon.

Ken621

I have the same problem. For at least two years only one of my four lines has been charged both Arizona and Minnesota surcharges. All four lines reside in Minnesota and all four phones were purchased in MN. I have spent at least an hour with the chat representatives who have given a bunch of stupid explanations as to why the one line has the Arizona surcharges and the other three do not. Makes me wonder whether this is a mistake or a prevalent problem that most people do not because the monthly surcharge is less than $3. I can't get anyone at Verizon to give me an answer that makes sense. How can Verizon charge Arizona state and city surcharges to customers who are not in Arizona?

Verizon_Support

Ken621, we want to make sure we can answer your questions about the taxes and surcharges you're seeing on your bill. Purchases made in AL, AZ, CO, IL, NM, ND and SD are not charged the sales tax when you first purchase the device and are charged monthly instead. This is the reason why you see the sales tax and surcharges when you purchase a device with a DPP in these states even if you're using the device in another state.

~Jesse

Tezoameyers

I am having the same issue. I live in OH but have been charged OH and NM taxes for over 2 years on one of my 5 lines. I call monthly only to get empty promises and employees that “assure” me they will fix it. They won’t let me talk to a supervisor. The only compensation I have received is $20. Not enough for spending over a hour a month trying to get this fixed.

Verizon_Support

I hope you never leave us. Let's get this fixed. Is your address correct online? Are any lines listed with a NM address?-Joe

Tspoon73

Since moving from IL to FL, I am also being taxes in two states. I think this is because I am still paying off the Phone (36 mo financing hasn’t ended and it was purchased in IL). I determined this because the IL taxes were reduced by about 70%. Only IL taxes that remain are sales tax (for the phone). All IL cellular taxes were removed and those are now FL (ie 911 and communications taxes). Hope that helps some of you.

Jensen1234

I have this same issue - three surcharges from AZ. I’m on with chat right now and being told it’s a one-time charge. It’s been on my bill every month for over a year. Is anyone getting any answers?

Verizon_Support

We know it's important to fully understand your bill. We are sending over a private message so we can review the account and make sure you are being billed the correct surcharges based on your address.

-Meg

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

NewDestiny

Same issue with me. As an IL resident, damaged my Android phone while visiting family in AZ. Bought a new/replacement one in AZ and since 2 years ago, I'M CONTINUALLY CHARGED TAXES FROM BOTH STATES... AND, OF COURSE, VERIZON HAS NO VIABLE OR LEGITIMATE EXPLANATION.

Verizon_Support

I know I would be concerned if I was being billed for taxes from both states if I had purchased a new phone while travelling out of state myself, NewDestiny. This is indeed an interesting one, and I can help provide some insight. Arizona is a state where the sales taxes from a purchase are billed monthly on your Verizon statement instead of being billed up front. You'll see sales taxes for your purchase in the state of Arizona, and then also the normal taxes associated with the use of service in the state of IL. What specific taxes are you seeing on the line of service in question?

-Joseph

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