Child Item

Site Totals

61487 Questions Answered 271 Categories

"My services" states I have services I don't have

So, once upon a time I had Internet. Then, I had my wireless service increased to unlimited data. Internet now was redundant or so I thought. Canceled Internet. Didn't pay the bill for canceling. So, I'm paying it tomorrow. But, I spoke to the representative on the phone and she set up an order which I have yet to pay for. When I went to go check it, I clicked on my services. It said I had the triple play. I do not have any services with Verizon except wireless. "My services" states I have triple play for around $158 a month. I don't. I called back and had them cancel the order. There was actually two orders. The lady canceled both. Went back to check "my services". Discovered no change. Still says I have triple play. I don't. There is no bill for it. There is no bill for the unpaid last internet bill either. Why does it say I have services I don't? Why won't it go away? Will I be billed for it?

Comments

[Deleted User]

Hi devoncrowking,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

Child Item