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"Order Pending" -can't use my verizon

Very long story short....a Verizon representative recently created an order that I had no knowledge of. It has taken me almost 2 weeks and 6 Verizon Customer Service reps to get the unauthorized order cancelled, but it still shows as a "pending order" on My Verizon. Can someone please clear this old "pending order" so I can use My Verizon to possibly order new equipment?

Comments

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Since we have not heard back from you we are going to go ahead and close out your private support case. If you still need help please feel free to create a new post on your original thread.

-Amanda_M

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