"Sorry we are not able to process your request at this time" no matter what I do

[the2belo]

I am trying to turn off Auto Pay for my prepaid plan on my account, but I cannot log into the account, nor can I click "Forgot Info" to reset anything, because every action will land me on a "Sorry we are not able to process your request at this time." page every time. 

I cannot call Verizon using the 1-800 number because I am located outside the US. (When I was in the US, I had called them to access the account, and I succeeded at that time, but now it's locked out again.)

I have done all the browser stuff (resetting cookies, using different browsers, etc) but that has done nothing.

[vzw_customer_support]

It is important that you are able to get Auto pay turned off. We are sending you a Private Note right now. *Deanna

[the2belo]

I am responding to that, waiting...

[vzw_customer_support]

Hi, the2belo. Thanks for contacting Verizon Social Media. I'll be delighted to assist you with any question or doubt you may have. Please, contact us through Facebook or Twitter for a personal assistance?

>Apollo

[the2belo]

Sorry I ran out of time on the previous secure link, may I please have another one to continue?

[vzw_customer_support · Accepted solution]

We are more than happy to send that to you. I am sending you a Private Note, so please keep an eye out for it. *CMB