$200 VISA card JOKE
realmccoy2383
Newbie

We switched 4 lines and got all new iphones and 2 watches in October 2023(came from AT&T, and were told on the phone we would get a $200 ecard for each phone..We got 3 of the ecards on Jan 4th ,and finally got the 4th ecard today (3/1).But when my wife called to use towards our bill,she was told they have a $0 balance(Even though the agent says nothing is showed purchased with these cards)She's spent hours on the phone only to get the run-a-round,transferred from person to person,even the rebate center,only to end up with a bot. Even after being told they were switching to a LIVE agent.This happened TWICE today.Totally FISHY.. I'm guessing the game plan all along is they figure people will just give up,or they have an internal theft problem.

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Re: $200 VISA card JOKE
vzw_customer_support
Customer Service Rep

Hi realmccoy2383, I'm sorry to hear this has been your experience with the gift cards. To make sure I'm aligned is this all four cards coming back at a zero balance including today's? 

-Melissa

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Re: $200 VISA card JOKE
realmccoy2383
Newbie

Yes that’s right all 4

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Re: $200 VISA card JOKE
vzw_customer_support
Customer Service Rep

We want to make sure that this situations is clarified for you. We sent a Private Message to further assist you. ~Geo

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