$200 rebate for switching

[TBA3]

Brought 4 lines over from another provider in December and VZW agent (was an online purchase through chat) said it qualifies for $200 gift card for each line and it shows as so on my receipt. After submitting and waiting for several weeks each submission is denied for random reasons as shown on the yourdigitalrebates site. I call VZW and the agent reviews everything, confirms that I qualify for the 4 rebates and tells me to wait for 2 more weeks. Assures me it'll process. I wait 2 weeks and call again, same story from VZW but they will "escalate" the issue. More weeks of waiting, no rebates, another call but this time the agent says they will have an $800 credit applied to the account due to all the trouble, just wait and it will happen automatically. Of course it never happens, another call and this time the agent resubmits all 4. I now see 8 submissions on the website. More weeks of waiting and finally 1 of the 4 processes, but the other 3 are denied for random reasons again. I go through the process of calling, getting an "escalation" ticket and being assured it will be resolved at least 5 more times. Through chat, calls and texts. At least the texts I have a history of all the trouble this has caused. I am so frustrated with VZW and it seems no one can actually make this right so I am trying through this forum. I also want to make sure the 1 rebate I have received won't expire before I receive the other 3. I really regret switching, I've wasted at least 10 hours on calls/chats/texts with VZW agents that can't resolve the issue, and I have to explain everything all over again each time. How can I get this to someone that can actually help?

[TBA3 · Accepted solution]

I wish I had posted here initially instead of all the time I wasted on chat/calls/texts, Natasha was able to resolve the issue. Maybe it's because  she looked through my file and saw all the headache and errors that I had to deal with or maybe all  those other avenues are truly useless, but my issue is now resolved. Thanks Natasha!

[vzw_customer_support]

Hello, TBA3. My apologies to hear of this experience. We always want our customers to receive their promotions with no issues. Help is here. I have sent you a Private Message for further assistance.

-Natasha

[TBA3 · Accepted solution]

I wish I had posted here initially instead of all the time I wasted on chat/calls/texts, Natasha was able to resolve the issue. Maybe it's because  she looked through my file and saw all the headache and errors that I had to deal with or maybe all  those other avenues are truly useless, but my issue is now resolved. Thanks Natasha!

[Kh-Phil · Accepted solution]

Hi TBA3 ,

Thanks for taking the time to share your positive feedback.  We’re very glad to hear that through our Community Forums, Natasha was able to provide a resolution to your issue.

We really do appreciate your business!