I responded to a verizon commercial last Aug offering $25.00 a line with a minimun of 4 lines. I responded to a Verizon store in San Bernardino CA and signed my wife and myself up. We brought our existing I phones and I pads over but was told that the I pads didn't count. So I agreed to accept two additional phones in order to qualify for the plan. The store provided me two cheap Apple phones which purportedly were free. With Insurance and the electronic coverage, I was told my bill would be approx. $150. The initial bill was about $250. I called and was told the store had made an error in the plan but they fixed it. I paid the $250. because the initial bill , etc. The second bill was also for $250. I again called and this time Verizon wanted to know where did I see the $25 per line ad and when. This went on for another billing cycle, with me speaking to several supervisors on line and then returning to the store. I then decided to switch back to Tmobile in Nov due to Verison's back and forth. During this period I relocated from Calif to Louisiana and was afflicted with Covid. In Dec I received a letter from Verizon stating I owed $2,000. plus. I went to two seperate Verizon stores in Shreveport La and attempted to resolve this issue. In both instances I took the two still unopened I phones but both stores wouldnt accept them. They also claimed they couldnt give me a ticket number or phone number to the Escalation Dpt or the Coorporate offfice. They both promised that a Supervisor/Manager would call me. To date no one has. I have been googling and searching since, for help.
