I responded to a verizon commercial last Aug offering $25.00 a line with a minimun of 4 lines. I responded to a Verizon store in San Bernardino CA and signed my wife and myself up. We brought our existing I phones and I pads over but was told that the I pads didn't count. So I agreed to accept two additional phones in order to qualify for the plan. The store provided me two cheap Apple phones which purportedly were free. With Insurance and the electronic coverage, I was told my bill would be approx. $150. The initial bill was about $250. I called and was told the store had made an error in the plan but they fixed it. I paid the $250. because the initial bill , etc. The second bill was also for $250. I again called and this time Verizon wanted to know where did I see the $25 per line ad and when. This went on for another billing cycle, with me speaking to several supervisors on line and then returning to the store. I then decided to switch back to Tmobile in Nov due to Verison's back and forth. During this period I relocated from Calif to Louisiana and was afflicted with Covid. In Dec I received a letter from Verizon stating I owed $2,000. plus. I went to two seperate Verizon stores in Shreveport La and attempted to resolve this issue. In both instances I took the two still unopened I phones but both stores wouldnt accept them. They also claimed they couldnt give me a ticket number or phone number to the Escalation Dpt or the Coorporate offfice. They both promised that a Supervisor/Manager would call me. To date no one has. I have been googling and searching since, for help.
thats crazy man. I dont know what to tell you
TL;DR version:
It was in the fine print.
The detailed version:
While I believe you were misled into thinking you would get each line for $25 - that promo specifically states you must bring 4 phones yourself and port all those lines in to qualify - the sales person then talked you into getting 2 free phones because you only had 2 phones from outside to start with. This produced 2 problems: the 2 free phones on those 2 lines don't qualify for the $25/line deal because you didn't bring the phones in from elsewhere. Also, the free phones are on what I like to call a "device contract". In order to get them for free, you have to stay with Verizon for a full 36 months while they give you a small credit each month until the credits add up to the full cost of the phones. Porting your lines out for any reason before 36 months means all the credits stop and you will immediately be responsible for paying whatever balance is left on the cost of the phones.
Sorry about the sticker shock bill, but this is an industry practice as AT&T and T-Mobile have similar "free phone" deals with similar verbiage.
Hello, Loumke. My apologies to hear of your experience and to hear you are no longer our customer. Help is here. Regarding the billing in question, do you know if it has gone to collections?
-Natasha
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