25+ year customers trying to resolve an issue

[Surehell]

but i just don’t have the kind of time it takes to try and resolve an issue i have- right now we are stuck with a phone we only agreed to get because i was told a 30 monthly discount would be applied but after o signed the papers and sacrificed 4+ hours of my workday the discount would not be part of the deal i just signed my name to. super disgusted with the lack of accountability and GENUINE customer support I have received for the last year from verizon. How can i continue doing business with a company that I can no longer trust ??? Just don’t have the 1-4  hours of time required to get a refund and explore other available options. We are only in this situation because I once again foolishly trusted the rep from Verizon. I literally just had the correct billing from a previous billing issue $75+ that was allowed back on our bill a 3rd time - completely different issue but same headache for an issue caused from lack of transparency or knowledge on the reps end. yeah i can’t do this right now.

[vzw_customer_support]

We'd be happy to take a look into this with you to ensure that you're receiving any applicable discounts on your bill. We'll be sending a private message so we can gather more information to assist.

-Katie

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your account and billing concerns. This inquiry is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

~Izzy