Check this one out:
In July my wife purchased a phone on a Verizon online store. We brought the phone to this Verizon store to transfer data. This employee named No Name started the transfer. Unbeknown to my wife he added a 2nd line with a approximate $70 activation charge. Once discovered No Name was called by my wife on Sept 4th to explain what the deal was. Unknown to me while my wife was on the phone with her he called me to explain the bill and at the end of the conversation he says I'm eligible for a free upgrade which I said yes to a Samsung s24 and I specifically said if its a penny more I do not want it. He said no cost he'll put it aside for me. Once I hung up he created a payment plan for $850 for it, added a line to it with a $70 activation fee. My wife caught it an hour later and called to immediately cancel the line and phone since neither on of us authorized these charges. On the same day in the afternoon I discovered my wife was able to call and text me, I was able to call her but was unable to text her. After looking into my phone I was unable to find the problem and began to suspect it was a Verizon problem. I went to another Verizon store and told them. They discovered a Verizon employee (I suspect No Name but they would not tell me who) manually put a block on my phone to prevent me from texting my wife. That is really a bigger problem for me. Ive tried customer service with no success. The Verizon store claims I went in there, picked it up and returned it. None of it is true. They then charge me the full amount of the phone! Unfortunately I have automatic payments so I have paid this bill.
Earlier I explained my wife was given a new phone with a return box, which she sent back and Verizon says it was not returned. Now they are charging me for the lost phone to the cost of roughly $1,600. That's roughly $2,450.00 in phones I do not have.
I do have some emails and some paperwork to back up what I have written. There should be a record with Verizon that will back up my claims.
Customer Service is a joke.
This 3rd party store should fire this employee.
Is there a FCC violation here?
