In August 2023 I received an email offering a new Samsung S23 on them by trading in my current Samsung phone. I used the chat on-line to order and explained the offer I was referring to and they had me sign a contract as if I bought the phone for $800. The offer said I would get $800 off with my trade-in. The person on the chat said that I had to agree to the contract and then an adjustment would be made after my trade-in was received. The phone was fine and the promo qualified damaged phones as well as I did the trade-in online with the assistant, it said the estimated trade-in value was $800.
Needless to say that after I traded it in I received an email stating that my trade-in value was $5.00?!? I am being charged the full price of $800 for the new phone and my bill has increased by $30 a month! I have called and chatted via the app numerous times from September through today December and previous VZW reps promised the info was to be sent to correct this, to date I have never received an email on the dispute or have an adjustment made to the bill, I tried asking for a manger with no luck. I will write a formal dispute now with VZW. I fear this was all bait and switch. This is an awful way to treat loyal customers. I have always had Verizon Wireless for over 30 years, it really makes me question my loyalty.
We value your loyalty, and we want to make sure that all your concerns regarding your eligibility for a specific promotion are clarified. We sent a Private Message to further assist you. ~Geo
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