Account Number Inconsistencies

BluePointOyster

Is it expected that my account number shows three different ways depending on where I look? In the Account Overview, it's a 15-digit number. On the paper or PDF bill, it's a 16-digit number. And most frustratingly, the e-bill shows the last 7 digits that end at the 14th digit. This has led me to confuse it with my Verizon Wireless e-bill and pay the wrong one by mistake. I'm more careful now, but it sure would be nice if they could (1) put Verizon Communications on the bill instead of just Verizon, and (2) put the actual last 7 digits of the account on the bill. (Or, heaven forbid, actually send one bill for mobile and Fios.)

0 Likes
Reply
1 Reply
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

0 Likes
Reply