Account is restricted from using bank account as payment method

Eefman
Newbie

I was enrolled in autopay before and was receiving the discount but i noticed a while ago i was not enrolled in autopay anymore and my account is restricted from using a bank account as a payment method so i cant get the discount anymore. 

It doesnt even say why my account is restricted so im wondering if anyone can help me?

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3 Replies
vzw_customer_support
Customer Service Rep

Eefman, we definitely want to get you the answers you need, and we'd be happy to take a closer look at your account to shed some light on your payment options. To best assist, we'll be sending a Private Message. 

~Izzy

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noviibun
Enthusiast - Level 1

i'm having the exact same issue

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vzw_customer_support
Customer Service Rep

Hello, noviibun. Help is here. Please tell us more. Which type of payment method for checking are you using, meaning, is it a regular checking or savings account? A money market account or a CD? When you attempted to add the payment method, did you receive an error message? If yes, what did it say exactly? 

-Natasha

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