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Account is restricted from using bank account as payment method

I was enrolled in autopay before and was receiving the discount but i noticed a while ago i was not enrolled in autopay anymore and my account is restricted from using a bank account as a payment method so i cant get the discount anymore.

It doesnt even say why my account is restricted so im wondering if anyone can help me?

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Verizon_Support

Eefman, we definitely want to get you the answers you need, and we'd be happy to take a closer look at your account to shed some light on your payment options. To best assist, we'll be sending a Private Message.

~Izzy

noviibun

i'm having the exact same issue

Verizon_Support

Hello, noviibun. Help is here. Please tell us more. Which type of payment method for checking are you using, meaning, is it a regular checking or savings account? A money market account or a CD? When you attempted to add the payment method, did you receive an error message? If yes, what did it say exactly?

-Natasha

Jennymendez

Same

@Eefman
wrote:
I was enrolled in autopay before and was receiving the discount but i noticed a while ago i was not enrolled in autopay anymore and my account is restricted from using a bank account as a payment method so i cant get the discount anymore.

It doesnt even say why my account is restricted so im wondering if anyone can help me?

Same issue. If I can't receive the autopay discount, I will be gong back to tmobile.

Jennymendez

I am considering porting my numbers bank to tmobile. Whenever I try to do autopay , it says my account is restricted from using my checking. I do not want a Verizon credit card and no other debit or credit cards allow the discount. This seems odd.

Verizon_Support

Good morning. We'll be sending you a Private Message to directly assist with your payment options and provide the information you need.

-Will

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