Account tab not working

[Rhayven]

Is there a reason the account tab in the app won’t load  now?  When the app was updated to show the new logo, accessibility to all features diminished.

[Lzmom]

I have same issue and cant find help

[vzw_customer_support]

Lzmom, we don't want you to have any problems with the app. What troubleshooting have you tried to get the app to work? For example, have you been able to uninstall and re-install the app?

~Jesse

[vzw_customer_support]

We want to always make it easy to manage your account, and are sorry to read about the trouble you're running into with the My Verizon app. Please tell us, what happens when you click the account tab? Are the app and device fully up to date? Has the device been restarted?

~Izzy

[Rhayven]

Hi Izzy,   yes the app is fully updated.  In fact there was an update today for “bug fixes” and I’m still experiencing the same issue.  The only thing it does is spin and never loads anything.  Tried 7/1 and just now and all it keeps doing is spinning.

[vzw_customer_support]

We're sorry to read that you're experiencing issues with the app. Have you tried clearing the cache and data from the app. This can be done in the Settings under Apps. ~Peter

[Rhayven]

Yes, I have done this.  I still can’t get in to my account tab on the app.  I also cannot get online to make a payment either I get “We are unable to process your request at this time.”

[vzw_customer_support]

Thank you for those details, we definitely want to make sure you are able to manage your account and make a payment. Are you running into an issue accessing the website both on and off WiFi? At what point do you see the "unable to process your request" error?

-Lauren