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Amazon TV offer not working

So I have received an email to redeem the offer for purchasing a new phone but I cannot find it in my account. I have tried with customer service and chats to no end. Seems like an endless loop of different answers no one is on the same page. I am past the 30 days since activation....

Comments

Verizon_Support

I'm sorry you were having difficulty redeeming this offer House757. When did you purchase a device? Have you checked the Spam folder? -Joe

House757

I purchased it April 15.I have nothing in my spam folder from Verizon. I have the email to redeem it but it takes my to the Verizon app and it is no where to be found.

House757

Alright still nothing and no real help from Verizon..

Verizon_Support

We're here to help. Let us know if you need assistance. ~Peter

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