Two lines on my account have erroneous charges for Apple Music Individual. I have called repeatedly and been assured that it was removed from the bill and would come off on the next billing cycle. It keeps reappearing. It has been 5 months. Apple doesn't see it and Verizon says it is a "third party problem". I was just assured that "next month" it will certainly come off the bill.
I saw that someone posted this same problem a few months ago and that agent Joseph helped them resolve it, but the post doesn't mention what the actual resolution was. Does anyone know the answer?
Hello, AnneGuess. Help is here as we can assist in ensuring the subcription is removed, and no incorrect billing is listed. I have sent you a Private Message for further assistance.
-Natasha
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