Auto Pay Discount Not Working

[Grif12]

My AutoPay discount hasn't worked in the 7 months I've had my four lines. Paperless Billing and AutoPay (from bank account) have been on since day one. I've tried calling support multiple times. A few weeks ago I was promised a near $300 credit for the months I was overcharged. I still don't see it and my next bill doesn't show the discount applying either. I just got off the phone with support again, and this time they forwarded my call to Affirm? I refused to answer their security questions because I have no idea if I was really talking to Affirm or what they would have to do with anything.

[vzw_customer_support]

We are sorry to read you've been having issues with your discount Grif12. From the following link, you can view how to set up Auto Pay and the methods of payment that qualify for the discount: https://www.verizon.com/support/auto-pay-faqs/ If you have any questions, let us know.

~Freddy

[Grif12]

I don't think I'm the one having an issue. I have had it set up correctly starting on the day I began service with you. I even went into the store and they said the discount should be working, but it isn't.  Also, why are support Reps promising to refund the amount I'm owed, and then not doing anything about it? It seems like they are incentivized to get customers off the phone instead of actually helping them. 

[Nope2025]

Same problem and zero solution from customer service.  $20 of missed discounts going up every month now in the 3rd month of no solutions.

[vzw_customer_support]

We want to be sure you get help applying your autopay discount. Please keep an eye out for a private message so we can help.

-Jazzy

[Willcop]

Just switched to autopay with bank account last month and not getting 20$ discount

[vzw_customer_support]

We want to make sure we clarify all your concerns. Did you enroll with a debit or credit card for auto pay?

~Geo

[Hansdrex]

I have the exact same problem. I’ve had multiple calls with customer service for the last eight months and nothing. they’ve made me delete and re-add my bank and I still don’t have the discount applied

[vzw_customer_support]

Hansdrex, setting up autopay and receiving your discount should be easy. If your concern has not yet been resolved, we're here to help. Please respond to the private note we're sending. We are here to help! -Red

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

[JLarsrn]

I received the discount for the first 2 months.  I didnot change anything, and now I have not gotten the discount for 4 or 5 months.  

[vzw_customer_support]

We are sorry to see this has been your experience @JLarsrn, I am sending you a private message now.

-Jaquetta

[bdak]

This seems to be a common thing.  I transferred my family away from my brother's account in November last year and I immediately set up auto pay with direct checking account debit and paperless billing.  I'm missing out on $40 each month in discount that is promised.  They also won't give the phone credit for one of the lines I transferred.  I've called customer service and they apologize and say they'll get it fixed, but they never do.  I'm paying an extra $57 each month because Verizon can't follow through on the discounts promised.

[vzw_customer_support]

 We want to make sure that we review to see how promises could have been broken, we will be sending a  PM so we can review and see what could have happened with those promos and credits . 

~Balter

[magenm11]

I set up the autopay discount and should be getting $50 in credit.  Just received my bill and no credit.  How can I get this fixed? 

[vzw_customer_support]

magenm11 Thank you for reaching out, We will be sending you a PM to further discuss this and get a resolution for you.-Harry