Auto Redeeming Verizon Dollars

likes2stare
Newbie

Auto redeeming Verizon Dollars from my Verizon Visa has been working great for paying my phone bill, except for this latest bill. For some reason Verizon charged me the full amount for the bill and didn't redeem any of my Verizon dollars. Why? Has this happened to anyone else?

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3 Replies
vzw_customer_support
Customer Service Rep

 

Hello like2 stare. Here's a great link all about the Verizon Visa with some great help: https://www.verizon.com/support/verizon-visa-card-faqs/ -Joe

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likes2stare
Newbie

Read my post. Verizon screwed up.

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gmh8409
Newbie

Hello,

This just happened to me this month (November).  Like you, auto-redemption has been working great for a long while.  Did it correct for you after this happening to you in September?

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